Job Description
Join our award-winning team at TechFlow Solutions as an Urgent Hiring Customer Service Representative! We're seeking dynamic professionals to deliver exceptional support to our tech-savvy clients in San Francisco. This immediate-start position offers competitive compensation, comprehensive benefits, and career growth opportunities in a fast-paced environment. If you thrive on problem-solving and creating memorable customer experiences, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify upsell opportunities to enhance client relationships
Qualifications
- 1+ years of customer service experience in tech/telecom
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; bachelor's degree preferred
- Available for immediate start and flexible scheduling