Job Description
Join our dynamic customer service team in Sacramento and make an immediate impact! We're urgently seeking passionate individuals to deliver exceptional support experiences. This full-time role offers competitive pay, comprehensive training, and the chance to grow with a leading service provider. If you're ready to start your career without delay, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and maintain records
- Collaborate with support teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)