Job Description
Join our award-winning customer service team in Colorado Springs! We're urgently hiring dedicated professionals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Immediate start positions available – apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and billing through first-contact resolution
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify process improvement opportunities
- Adhere to compliance and security protocols
Qualifications
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM
- US work authorization required