Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL! We're urgently hiring motivated individuals with paid training to deliver exceptional customer experiences. Enjoy competitive pay, growth opportunities, and a supportive environment. No experience required – we'll equip you with all the skills needed to succeed!
Why Apply?
• Comprehensive 4-week paid training program
• Health benefits & 401(k) matching
• Performance-based bonuses up to $2,000/year
• Modern downtown office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical teams for complex resolutions
- Maintain 25+ calls/day with CSAT scores above 90%
- Identify upsell opportunities for premium services
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills in English
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts including weekends
- Passion for helping customers succeed
- Positive attitude under pressure
- Must pass background check & drug screening