Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're urgently hiring motivated individuals for immediate start positions in our Denver call center center. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No prior experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with 95% accuracy
- Proficient with Microsoft Office applications