Job Description
Join our urgent hiring event for Chat Support Specialists in Indianapolis! We're seeking energetic professionals to deliver exceptional customer experiences through live chat platforms. This is your opportunity to launch a rewarding career with competitive pay, comprehensive training, and growth opportunities in a dynamic tech environment.
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues and provide product support documentation
- Maintain detailed chat logs and update CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and CSAT
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Excellent written communication and typing (50+ WPM)
- Proficiency with CRM and chat software (Zendesk, Intercom)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution skills