Job Description
We are urgently hiring for a highly motivated Chat Support Specialist to join our dynamic team in Los Angeles. If you are a problem-solver who thrives in a fast-paced environment and enjoys helping customers, this is your opportunity to make an immediate impact. We offer a competitive salary, flexible hours, and the chance to grow within a leading tech company.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly pay ($18 - $22/hr).
- Work from our modern downtown LA office or hybrid model.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Respond to customer inquiries via live chat with a professional and empathetic tone.
- Resolve customer issues and troubleshoot technical problems efficiently.
- Accurately document all interactions and resolutions in the CRM system.
- Maintain a high level of customer satisfaction (CSAT) scores.
- Identify patterns in customer feedback to suggest process improvements.
- Collaborate with other teams to ensure seamless service delivery.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service, technical support, or chat support is a plus.
- Excellent written communication skills and grammar.
- Proficient typing speed (40+ WPM).
- Ability to multitask and manage time effectively in a busy environment.
- Must be available to work flexible shifts, including evenings and weekends.