Job Description
We are hosting an urgent hiring event for dedicated individuals ready to advance their careers in customer service. Join our high-performing team in Virginia Beach, VA, where we offer competitive pay, comprehensive benefits, and a supportive work culture.
This is a fantastic opportunity for those seeking immediate employment or looking to transition into the contact center industry. No prior experience is required; we provide on-the-job training!
Benefits Include:
- Weekly Payroll
- Health, Dental, and Vision Insurance
- Paid Training & Career Growth
- Employee Referral Bonuses
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while adhering to company scripts.
- Accurately document customer information and interactions into CRM systems.
- Identify customer needs and provide appropriate solutions or escalate issues when necessary.
- Maintain a positive and helpful attitude during peak call times.
- Collaborate with team leads to ensure quality assurance and service standards.
Qualifications
- High School Diploma or GED equivalent.
- Strong verbal communication and active listening skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer literacy and typing proficiency.
- Must be available to work flexible shifts, including evenings and weekends.
- Must pass a background check and drug screen.