Job Description
Join our award-winning customer service team in San Francisco and enjoy weekly pay with immediate start opportunities! At Apex Customer Solutions, we're hiring passionate individuals to deliver exceptional experiences for Fortune 500 clients. Our state-of-the-art downtown facility offers a collaborative environment with comprehensive training, performance bonuses, and career growth paths.
Why Choose Us?
- Weekly pay (every Friday!) with direct deposit
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement and professional development
- Modern, ergonomic workspace with free parking
- Employee referral bonuses up to $1,000
We're seeking motivated professionals ready to hit the ground running. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve inquiries regarding products, services, and account information
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and coaching sessions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (call center ideal)
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Flexibility to work evenings/weekends (12-hour shifts available)
- U.S. work authorization and clear background check