Job Description
Are you ready to launch your career in a dynamic environment? Premier Contact Solutions is hosting an exclusive Hiring Event in Orlando, Florida. We are urgently seeking enthusiastic individuals to join our award-winning team as Call Center Representatives.
Why Join Us?
At Premier Contact Solutions, we prioritize our employees' growth and well-being. Whether you are an experienced professional or a career changer, we provide comprehensive training and a supportive culture.
What We Offer:
- Competitive hourly pay ($18 - $22/hr)
- Health, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Opportunities for Advancement
- Modern, state-of-the-art facility
Job Overview:
We are looking for friendly, problem-solving individuals to join our front-line team. You will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a positive experience every time they contact us.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Build rapport with clients by actively listening and addressing their needs professionally.
- Process customer orders, returns, and account updates accurately.
- Identify and escalate complex issues to the appropriate department.
- Adhere to all company scripts, policies, and quality assurance standards.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software systems.
- Ability to work flexible hours, including evenings and weekends as needed.
- Must be authorized to work in the United States.
- Reliable internet connection (if remote hybrid option applies).