Job Description
Join our award-winning customer service team in Long Beach, CA! We're urgently hiring dedicated Local Customer Service Representatives with PAID TRAINING included. No experience necessary – we'll teach you everything you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Make a real impact in your community while growing your career with a company that invests in its people.
Why You'll Love Working With Us:
- Full benefits package (medical/dental/vision)
- Paid training program (4 weeks)
- Clear career advancement path
- Modern, collaborative workspace
- 401(k) with company matching
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Process orders, returns, and service adjustments
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and empathy skills
- Basic computer proficiency (typing, CRM software)
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Reliable transportation to Long Beach office
- Positive attitude and team player mentality
- Must pass background check and drug screening