Job Description
Join our elite customer support team at NexusConnect Solutions! We're urgently hiring talented Chat Support Specialists in Los Angeles for immediate start. Deliver exceptional remote customer service through live chat while working with cutting-edge technology. This contract position offers flexible hours and the chance to make a real impact in a fast-paced tech environment. Perfect for tech-savvy communicators seeking growth opportunities.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with Tier 2 support for complex technical escalations
- Monitor chat queues and maintain response time SLAs
- Contribute to knowledge base articles and process improvements
- Participate in bi-weekly training on new products and protocols
Qualifications
- Minimum 6 months of chat support or customer service experience
- Exceptional written communication and typing speed (60+ WPM)
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving skills with tech troubleshooting ability
- High-speed home internet and quiet workspace
- Available for flexible shifts including weekends
- Associate degree or equivalent professional certification