Job Description
Join our award-winning support team as an Urgent Local Chat Support Specialist! We're immediately hiring passionate professionals in the Dallas area to deliver exceptional remote customer service. This fully remote position offers the flexibility of working from home while making a tangible impact on customer satisfaction. If you thrive in fast-paced environments and possess stellar communication skills, this is your opportunity to grow with a tech leader committed to employee development.
Responsibilities
- Deliver real-time chat support for high-value clients across multiple platforms
- Resolve technical issues, billing inquiries, and product questions with precision
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with Tier 2 engineers to escalate complex technical challenges
- Meet or exceed KPIs including CSAT scores, response times, and resolution rates
- Participate in continuous product training to maintain expertise
- Contribute to process improvement initiatives for support workflows
Qualifications
- Minimum 1 year experience in customer service or chat support role
- Proven typing proficiency (50+ WPM) with exceptional written communication
- Strong problem-solving abilities with technical aptitude
- Must reside in Dallas, TX metro area (local residency required)
- Reliable home office setup with high-speed internet
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to work flexible hours including weekends as needed