Job Description
Join our award-winning team as a Local Customer Service Representative in sunny Long Beach, CA! We're urgently hiring motivated individuals with a passion for helping others. No experience needed – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and a vibrant team environment while serving our diverse community. Apply today and start your career growth journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM tools
- Process orders, returns, and account updates
- Collaborate with team to improve service quality
- Document interactions accurately in customer records
- Meet performance metrics for response time and satisfaction
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Valid CA driver's license (for occasional field visits)
- Pass background check and drug screening