Job Description
Join Houston Connect Solutions as a Local Customer Service Representative and become the voice of our vibrant community! We're urgently seeking dedicated professionals to deliver exceptional remote support to Houston residents and Virginia clients. Enjoy competitive benefits, flexible scheduling, and the opportunity to make a real impact from home. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Houston and Virginia clients
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with local Houston and Virginia teams for seamless service delivery
- Meet performance metrics while maintaining high customer satisfaction
- Participate in ongoing training on Houston-specific service protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills with clear Houston/Virginia accent
- Proficient in CRM software and remote work tools
- Ability to work flexible hours including weekends
- Residency in Houston or Virginia required
- Passion for helping local communities