Job Description
Join our award-winning remote call center team now! We're urgently hiring motivated individuals in Memphis, TN and Ohio for work-from-home customer service roles. Enjoy competitive pay, comprehensive benefits, and flexible schedules while delivering exceptional support to Fortune 500 clients. No commute required – just high-speed internet and a quiet workspace!
Why Choose Us?
- Immediate start dates available
- Paid training and certification
- Health/dental/vision insurance
- 401(k) with company match
- Performance bonuses & incentives
Responsibilities
- Handle inbound/outbound calls for major retail and healthcare clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Maintain 85+ CSAT score and <15 average handle time
- Collaborate with team leads for quality improvement
- Participate in weekly performance reviews
- Adhere to HIPAA and PCI compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Minimum 40 WPM typing speed
- Strong problem-solving and conflict resolution skills
- Quiet, dedicated home office with wired internet
- Ability to work evenings/weekends based on client needs
- Reliable computer with Windows 10+ and headset
- Pass background and credit check