Job Description
Join our dynamic remote team as an urgent hire for Local Chat Support Specialist! ConnectCare Solutions is seeking passionate individuals in Fort Worth, TX to deliver exceptional customer service through live chat. Enjoy the flexibility of working from home while making a real impact in our growing Illinois-based operations. No commute, no office politics – just pure customer satisfaction excellence!
We offer competitive pay, comprehensive training, and career advancement opportunities. Perfect for tech-savvy communicators who thrive in fast-paced digital environments. Apply now and become part of our award-winning customer experience revolution!
Responsibilities
- Provide instant, high-quality customer support via live chat in Fort Worth market
- Resolve technical inquiries, billing questions, and product issues efficiently
- Maintain detailed chat logs and update CRM systems with accurate information
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction scores
- Continuously expand product knowledge through training modules
- Identify upsell opportunities while maintaining customer trust
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Excellent written communication with 50+ WPM typing speed
- Strong problem-solving skills with multitasking ability
- Reliable high-speed internet and quiet home office setup
- Proficiency with CRM software (Zendesk/Salesforce a plus)
- Must reside in Fort Worth, TX or immediate surrounding area
- Flexible availability including evenings and weekends
- High school diploma or equivalent (college degree preferred)