Job Description
Join our award-winning customer experience team as a Work From Home Chat Support Agent! We're urgently hiring tech-savvy professionals to deliver exceptional service from the comfort of your home office. ConnectHub Solutions offers competitive compensation, comprehensive benefits, and career growth opportunities in a fully remote environment.
What We Offer:
- Industry-leading remote work flexibility
- Health/dental/vision insurance + 401(k) matching
- Monthly performance bonuses and recognition
- State-of-the-art home office equipment provided
- Professional development stipend
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Handle technical troubleshooting for SaaS products with empathy and precision
- Document cases accurately in CRM systems within SLA requirements
- Collaborate with Tier-2 support for complex issue escalation
- Participate in continuous improvement initiatives for chat workflows
- Maintain product knowledge through weekly training modules
- Support peak hours (evenings/weekends) as per team rotation
Qualifications
- 2+ years customer service experience in tech/retail
- Proven chat support proficiency with 50+ WPM typing speed
- Excellent written communication with zero grammar errors
- Experience with Zendesk/Intercom or similar CRM platforms
- High-speed home internet (minimum 50 Mbps) required
- Quiet, professional home workspace with ergonomic setup
- Ability to multitask 3-4 concurrent chat sessions
- Available for overnight shifts (10 PM - 6 AM EST) bi-weekly