Job Description
Join our award-winning team at Apex Solutions Group during our Urgent Hiring Event for Customer Service Representatives in Columbus, OH! We're seeking passionate individuals to deliver exceptional experiences to our clients in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. On-the-spot interviews available!
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-volume environment
- Available to work flexible shifts including weekends
- Positive attitude with customer-first mindset