Job Description
Immediate Start Opportunity in Long Beach, CA! Join our award-winning customer service team and become the voice of our community. We're seeking passionate individuals to deliver exceptional support to local residents. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your impact is felt daily. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls and emails from Long Beach residents with empathy and professionalism
- Resolve billing inquiries, service issues, and account management tasks
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with support teams to escalate complex cases effectively
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level welcome)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with a patient, solution-oriented mindset
- Proficient in multitasking and navigating digital systems
- Resident of Long Beach or surrounding areas strongly preferred
- Availability for flexible shifts including weekends and holidays