Job Description
Join ConnectSolutions Group's elite weekend call center team in Boston and New York! We're seeking dynamic professionals to deliver exceptional customer experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate career growth in a supportive environment. Immediate start positions available!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for quality and efficiency
- Document interactions accurately in customer service platforms
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year call center or customer service experience
- Exceptional verbal communication and active listening skills
- Ability to work independently in fast-paced environments
- Proficiency with Windows OS and CRM software
- Weekend availability (Sat/Sun shifts required)
- High school diploma or equivalent (college preferred)