Job Description
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is hosting a special Hiring Event in North Carolina to recruit talented individuals for multiple Part-Time Customer Service Representative positions. We are looking for enthusiastic team members to join our dynamic customer care team and deliver exceptional service experiences.
Why Join Us?
- Flexible work schedules designed to fit your lifestyle.
- Competitive hourly pay starting at $15.00.
- Opportunities for career growth and advancement within the company.
- A supportive, inclusive, and collaborative work environment.
- Training provided to help you succeed from day one.
Don't miss this chance to launch or advance your career in customer service. Apply today and take the first step toward joining our team!
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Provide accurate information regarding products, services, and account details.
- Log customer interactions, feedback, and transactions accurately in the CRM system.
- Collaborate with team leads and other departments to resolve complex customer needs.
- Identify and escalate priority issues to management when necessary.
- Participate in ongoing training to enhance product knowledge and service skills.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing proficiency.
- Ability to remain calm and professional in high-pressure situations.
- Willingness to work flexible hours, including evenings, weekends, and holidays.