Job Description
Join MetroConnect Solutions as a Weekend Call Center Agent and become the voice of our clients! We're seeking enthusiastic professionals to deliver exceptional customer service during weekend shifts in Detroit. Enjoy competitive pay, flexible scheduling, and immediate opportunities for career growth. Our supportive team environment offers training, advancement paths, and the chance to make a real impact in your community. Apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with CRM systems
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude and commitment to excellence