Job Description
Join our dynamic team as a Weekend Call Center Agent in Detroit! We're seeking motivated individuals to deliver exceptional customer service during weekend shifts. This is an immediate opportunity to grow your career in a supportive environment with competitive pay and flexible scheduling. No experience necessary – comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Customer service experience preferred
- Weekend availability (Sat/Sun 8am-8pm)
- Basic computer proficiency
- Reliable transportation to downtown Detroit location