Job Description
Join Our Dynamic Weekend Call Center Team in Virginia!
Are you a customer service professional seeking weekend flexibility? CustomerFirst Solutions is immediately hiring motivated Call Center Agents for weekend shifts in Richmond, VA. Enjoy competitive pay, comprehensive training, and a supportive environment where your skills shine.
Why You'll Love This Role:
- Weekend-only schedule (Sat/Sun) with weekday flexibility
- Starting pay at $16/hour with performance-based incentives
- Immediate start date – no waiting!
- Free parking and modern workspace
- Clear career advancement path
Perfect for students, parents, or anyone balancing weekend commitments. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce experience a plus)
- Meet/exceed performance metrics: 25+ calls/hour, 90%+ CSAT scores
- Document interactions accurately in real-time
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols (HIPAA/FERPA training provided)
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication & active listening skills
- Type 40+ WPM with strong computer proficiency
- Ability to multitask in high-pressure situations
- Weekend availability (Saturday/Sunday 8am-8pm)
- Must pass background check/drug screen
- Immediate availability to start