Job Description
Join our dynamic team at Customer Connect Solutions! We're hosting an exclusive hiring event for Weekend Call Center Agents in Jacksonville, FL. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and internal systems
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or GED (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with conflict resolution aptitude
- Weekend availability (Sat/Sun shifts required)
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude and team-oriented mindset