Job Description
Join our award-winning team as a Customer Service Representative in the vibrant heart of Seattle! We're seeking dedicated professionals for our night shift positions with comprehensive paid training to set you up for success. Enjoy competitive pay, premium benefits, and a supportive work environment while delivering exceptional customer experiences. This is your opportunity to grow your career with a leader in the industry.
At Global Solutions Inc., we value our employees and invest in their development. You'll receive industry-leading training on our cutting-edge platforms and work alongside a team of passionate professionals. Night shift premiums apply, and we offer flexible scheduling options to support your work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities to enhance customer experience
- Document all interactions in CRM systems with precision
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience (paid training available for exceptional candidates)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, high-stress environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Valid government-issued ID and reliable transportation