Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy daily pay while working remotely from Sacramento, CA or North Carolina! We're seeking passionate professionals to deliver exceptional customer experiences with our award-winning healthcare services.
Why Join Us?
- Daily pay - Get paid every day for your work
- Remote flexibility - Work from home in Sacramento or North Carolina
- Full-time benefits - Health, dental, vision, and retirement plans
- Growth opportunities - Clear career advancement path
ConnectCare Solutions values your expertise and offers comprehensive training to ensure your success. Join our team of dedicated professionals making a difference in healthcare customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Process patient enrollment and insurance verification
- Maintain detailed customer interaction records
- Collaborate with healthcare providers to resolve complex cases
- Meet performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- High school diploma or equivalent
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Experience with healthcare or insurance preferred
- Ability to work flexible hours including evenings