Job Description
Join Detroit Customer Solutions Inc. and kickstart your career in our dynamic call center environment! We're seeking Weekend Shift Customer Service Representatives for immediate openings in Detroit, MI. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for students, parents, or anyone seeking weekend work with growth opportunities. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical support issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work weekends (Saturday/Sunday) and holidays
- Basic computer proficiency and typing speed (30+ WPM)
- Reliable transportation to downtown Detroit location