Job Description
Join our dynamic call center team in Baltimore for a rewarding weekend shift! ConnectSolutions Inc. is seeking energetic and customer-focused individuals to deliver exceptional service during our peak weekend hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. This is your opportunity to build a career in customer service while maintaining a work-life balance with our weekend-only schedule.
Responsibilities
- Handle incoming customer inquiries via phone and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics including call quality and resolution rates
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with high accuracy
- Weekend availability (Saturday/Sunday) is mandatory
- Proficient with Windows OS and basic software applications
- Positive attitude and resilience in fast-paced environments