Job Description
Join our award-winning customer service team at ConnectSphere Communications! We're seeking energetic Weekend Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a dynamic team environment while working flexible weekend shifts in the heart of New York City.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to work weekends (Saturday/Sunday shifts available)
- Proficiency with Windows OS and basic computer applications
- Problem-solving mindset and resilience under pressure
- Authorization to work in the United States