Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking motivated Weekend Shift Call Center Representatives with paid training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact in your community.
Why Choose Us?
- Paid training program (4 weeks)
- Weekend shifts only (Sat/Sun 6am-6pm)
- Career advancement into team leadership
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics (25+ calls/hr)
- Collaborate with team leads to improve customer experience
- Participate in ongoing training and certification programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (35+ WPM) and computer literacy
- Exceptional verbal communication and active listening
- Ability to work independently and in team environments
- Flexible availability for weekend shifts (no evenings)
- Basic knowledge of Windows OS and Microsoft Office
- Pass background check and pre-employment drug screen