Job Description
Join our dynamic team at Global Connect Solutions! We're hosting a special hiring event for weekend shift call center positions in Baltimore. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and growth opportunities. Our supportive environment values your skills and dedication.
Why Join Us?
- Competitive hourly wages with weekly pay
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Team-based recognition programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Sat/Sun shifts required)
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset