Job Description
Join our award-winning customer care team in San Antonio! We're hosting an exclusive hiring event for weekend-shift call center representatives who thrive in fast-paced environments. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive culture focused on growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to optimize service delivery
- Adhere to HIPAA/PCI compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ call center or customer service experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional verbal communication and active listening
- Ability to work flexible weekends (Sat/Sun shifts)
- Problem-solving mindset with conflict resolution skills
- Clear criminal background check required