Job Description
Join our dynamic team at Global Solutions Inc. during our exclusive hiring event for weekend call center positions in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional customer service while enjoying a balanced weekend schedule. As a leader in customer experience, we offer competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to launch your career with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends and holidays consistently
- Proficient with Windows OS and typing (35+ WPM)
- Reliable transportation to Jacksonville location
- Positive attitude and resilience in fast-paced environments
- Background check and drug test required