Job Description
Join our elite customer service team at Customer Connect Solutions! We're hosting a special hiring event for passionate individuals seeking weekend call center opportunities in Jacksonville, FL. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice makes a difference. Apply today and kickstart your career in customer excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to enhance customer experience
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient with CRM software and multitasking
- Ability to work flexible weekends (Sat/Sun)
- Strong problem-solving and conflict resolution abilities