Job Description
Are you looking for a rewarding career with a top-tier organization? Apex Contact Solutions is hosting a massive Hiring Event in Jacksonville, Florida, seeking enthusiastic individuals to join our dynamic Weekend Support Team.
We are looking for friendly, articulate, and reliable professionals to handle customer inquiries with empathy and efficiency. Whether you are looking for a full-time career or a flexible part-time schedule, our weekend roles offer competitive pay and growth opportunities.
Why Join Our Team?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Weekend Flexibility: Enjoy your weekdays free with our reliable weekend schedule.
- Immediate Start: Onboarding begins immediately for top candidates.
- Modern Environment: Work in a state-of-the-art facility with great amenities.
Don't miss this opportunity to join a growing team. Walk-ins are welcome!
Responsibilities
- Manage high-volume inbound and outbound calls with a professional and empathetic tone.
- Resolve customer complaints and technical issues efficiently to ensure high satisfaction rates.
- Update customer records and documentation accurately in our CRM system.
- Follow company scripts and policies while maintaining a personal touch.
- Collaborate with team leads to meet daily and weekly performance metrics.
Qualifications
- High School Diploma or equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work weekends (Saturday & Sunday).
- Reliable internet connection and a quiet workspace if working remotely.
- Strong communication and active listening skills.
- Ability to work in a fast-paced, high-volume environment.