Job Description
Join our elite customer service team at Apex Solutions as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture. Immediate start available for qualified candidates ready to make an impact.
What We Offer:
- Competitive hourly pay ($18.50-$22.00)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Remote work flexibility
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Maintain detailed customer interaction records in CRM systems
- Collaborate with support teams to resolve escalated issues
- Meet/exceed performance metrics for response time and resolution
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office Suite
- Ability to work independently during night shift (10 PM - 6 AM)
- Spanish bilingual certification highly valued
- Pass background check and drug screening