Job Description
Join Coastal Connect Solutions and launch your career in customer service! We're seeking dynamic Weekend Call Center Representatives to join our award-winning team in Virginia Beach. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued. This immediate-start opportunity offers weekend shifts (Saturdays & Sundays) with flexible scheduling options. Be part of a company that prioritizes work-life balance while delivering exceptional customer experiences.
What We Offer:
- Competitive hourly wage + performance bonuses
- Free parking and metro-accessible location
- Health benefits for part-time employees (20+ hours/week)
- Career advancement opportunities
- Fun team culture with quarterly events
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions accurately in CRM system (Salesforce)
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to share best practices
- Adhere to strict confidentiality and data security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturdays/Sundays 8am-8pm)
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset