Job Description
We are seeking a dedicated and professional Weekend Call Center Representative to join our expanding team. If you are looking for an immediate start and a role that offers stability, growth, and competitive pay, this is the opportunity for you.
Our client is a leading provider of customer support services, operating across New York and Pennsylvania. We are currently hiring for our weekend shifts to ensure our clients receive top-tier support 365 days a year.
Why Join Us?
- Immediate hiring process for qualified candidates.
- Competitive hourly rate ($18 - $24).
- Flexible weekend schedules (Saturday & Sunday).
- Comprehensive training provided.
- Modern work environment with career advancement opportunities.
Responsibilities
- Manage high-volume inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Process orders, returns, and account updates using our CRM software.
- Document all interactions and maintain accurate customer records in our database.
- Identify opportunities to cross-sell products and services to existing clients.
- Collaborate with team leads to improve service quality and operational efficiency.
Qualifications
- Previous experience in a call center or customer service environment is preferred but not required for high performers.
- Strong verbal communication and active listening skills.
- Ability to work flexible hours, including weekends (Saturday and Sunday).
- Proficiency in Microsoft Office Suite and CRM software.
- High school diploma or equivalent; some college education is a plus.
- Must be reliable and punctual.