Job Description
Are you looking for a career that offers flexibility and impact? Apex Workforce Solutions is hosting a special Hiring Event for talented individuals to join our dynamic Call Center team in Oakland, California.
We are specifically seeking candidates for our Weekend Shift program. Enjoy the best of both worlds: competitive pay, comprehensive benefits, and the freedom to enjoy your weekdays. Whether you are an experienced professional or just starting your career, we provide the training and support you need to succeed.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Weekend Flexibility: Work Friday, Saturday, and Sunday with guaranteed shifts.
- Health Benefits: Medical, dental, and vision insurance for full-time employees.
- Professional Growth: Clear pathways for advancement within the organization.
- No Experience Necessary: We provide on-the-job training.
Don't miss this opportunity to elevate your career in a supportive, high-growth environment.
Responsibilities
- Manage high-volume inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and account issues efficiently.
- Accurately document customer interactions and account status in CRM systems.
- Adhere to all company scripts, policies, and compliance regulations.
- Escalate complex issues to the appropriate supervisor or department.
- Maintain a positive, professional demeanor at all times.
- Collaborate with team leads to optimize call handling times and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (GED).
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Proficiency with computer applications, typing (30+ WPM), and navigating web browsers.
- Ability to work weekends (Friday, Saturday, Sunday) as scheduled.
- Reliable transportation and punctuality are essential.
- Previous customer service or call center experience is a plus but not required.