Job Description
Join our award-winning customer service team in Memphis! We're seeking dedicated Weekend Call Center Specialists to deliver exceptional experiences while enjoying competitive pay and comprehensive paid training. This role offers stability, growth opportunities, and a supportive environment where your skills shine. Perfect for professionals seeking weekend-only schedules with weekday flexibility. No experience required – we provide all training!
Why Choose Us?
- Comprehensive paid training program
- Competitive hourly wages + performance bonuses
- Health benefits, 401k matching, and paid time off
- Modern downtown Memphis workspace with free parking
- Career advancement into leadership or specialized roles
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in weekly coaching sessions and training updates
- Adhere to strict security and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Ability to type 30+ WPM with 95% accuracy
- Weekend availability (Sat/Sun 7am-7pm shifts available)
- Proficiency with Microsoft Office and CRM software
- Customer service experience (call center preferred but not required)
- Resilience under pressure and positive attitude
- Must pass background check and drug screening