Job Description
Join our dynamic customer support team as a Weekend Chat Support Agent! We're seeking tech-savvy communicators to deliver exceptional service through live chat channels. Enjoy competitive pay, comprehensive paid training, and a flexible weekend schedule. Perfect for students or professionals seeking weekend opportunities in Jacksonville's growing tech sector.
Responsibilities
- Resolve customer inquiries via live chat with speed and professionalism
- Maintain accurate documentation of interactions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Adhere to service level agreements for response times
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills in English
- Comfortable working independently in a remote environment
- Ability to type 40+ WPM with high accuracy
- Basic troubleshooting experience for software/hardware issues
- Availability to work weekends (Sat/Sun 8am-8pm)
- Positive attitude with problem-solving mindset