Job Description
Join our dynamic team as a Weekend Chat Support Specialist in Jacksonville, FL! We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat. This role includes comprehensive paid training, making it perfect for career changers or recent graduates. Enjoy weekend flexibility while building valuable skills in digital customer service.
Why Choose Us?
- Industry-leading paid training program
- Competitive weekend shift premiums
- Career advancement opportunities
- Modern remote-friendly hybrid work model
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and product questions using knowledge base
- Maintain detailed customer interaction records in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed monthly customer satisfaction targets
- Participate in weekly performance reviews
- Adhere to company compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed
- Experience with CRM software (Zendesk/Salesforce a plus)
- Weekend availability required (Sat/Sun)
- Strong written communication skills
- Basic troubleshooting abilities
- Customer service mindset
- Reliable internet connection