Job Description
Join our dynamic customer support team as a Weekend Chat Support Specialist in Jacksonville, FL! We're seeking tech-savvy individuals to deliver exceptional digital experiences to our global clients. This immediate-start role offers competitive compensation and flexible weekend hours (Saturday/Sunday) while working remotely. Perfect for students, career changers, or those seeking supplemental income. Enjoy comprehensive training, growth opportunities, and a supportive virtual environment.
Responsibilities
- Handle 50+ daily customer inquiries via live chat across multiple platforms
- Resolve technical issues, billing questions, and product concerns efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams for complex issue escalation
- Adhere to SLA standards with <90-second response times
- Participate in weekly performance reviews and training sessions
- Identify trends for continuous improvement of support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Excellent typing speed (60+ WPM) with 95% accuracy
- Proficiency in Zendesk, Freshdesk, or similar chat platforms
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during weekend shifts (7 AM - 7 PM)
- Basic knowledge of Microsoft Office Suite