Job Description
Join ClientFirst Solutions' elite weekend chat support team and transform customer experiences! We're seeking tech-savvy professionals to deliver exceptional digital support during high-traffic weekends. Enjoy competitive pay, flexible scheduling, and a collaborative remote environment with performance bonuses. Our hiring event offers immediate start dates for qualified candidates passionate about problem-solving and customer delight. Why Join Us? • Industry-leading training • Career advancement paths • Premium remote work setup • Exclusive team-building events • Health benefits for part-time roles
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 2-minute response time SLA
- Maintain detailed documentation of interactions in Zendesk and Salesforce
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities during high-value customer interactions
- Participate in bi-weekly weekend team performance reviews
- Adhere to PCI compliance standards for payment processing chats
- Train new weekend support associates on company protocols
Qualifications
- Minimum 1 year customer service experience (chat/voice preferred)
- 60+ WPM typing accuracy with excellent grammar skills
- Proficiency in Zendesk, Salesforce, and CRM platforms
- Weekend availability (Saturday/Sunday 8AM-8PM shifts)
- Associate degree or equivalent technical certification
- Experience in SaaS or e-commerce support environments
- Strong problem-solving abilities with de-escalation techniques
- Bilingual (English/Spanish) certification required