Job Description
Join Lakeside Hospitality Group as a Weekend Customer Experience Specialist and transform guests' weekends into memorable moments! We're seeking passionate individuals to deliver exceptional service during our peak weekend operations at our premium downtown Chicago location. This role offers flexible weekend scheduling, competitive pay, and opportunities for advancement in the hospitality industry. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your chance to shine while enjoying Chicago's vibrant weekend atmosphere!
Responsibilities
- Deliver personalized customer service and create memorable weekend experiences for high-end clientele
- Manage weekend reservation systems and optimize table turnover during peak hours
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Handle complex customer inquiries and resolve conflicts with professionalism
- Execute weekend promotional events and upsell premium experiences
- Maintain immaculate venue standards and ambiance throughout weekend shifts
- Train and mentor weekend staff on service excellence protocols
Qualifications
- 2+ years of customer service experience in hospitality or premium retail
- Exceptional communication skills with ability to multitask in high-pressure scenarios
- Flexible availability including weekends, holidays, and evening shifts
- Proficiency with reservation systems and POS technology
- Strong problem-solving abilities with a customer-first mindset
- Previous experience in team leadership or training preferred
- Knowledge of Chicago's hospitality landscape a plus