Job Description
Join CityConnect Solutions as a Weekend Customer Service Representative and become the voice of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support during weekend shifts (Saturday/Sunday 8AM-8PM). This immediate-start opportunity offers competitive pay and a supportive environment where your communication skills shine. Help local residents resolve inquiries, build relationships, and make a tangible impact on customer satisfaction. Training provided – no experience necessary!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Philadelphia-area customers
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to escalate complex cases
- Meet weekly performance metrics for resolution times and customer satisfaction
- Contribute to process improvements for weekend operations
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience (phone/chat preferred)
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software (training provided)
- Ability to work independently in a fast-paced weekend environment
- Flexibility to cover rotating weekend shifts (Sat/Sun)
- Philadelphia residency strongly preferred for local market knowledge