Job Description
Are you looking for a rewarding career with flexible weekend hours? Apex Support Solutions is currently hiring dedicated Customer Service Representatives for our Fresno, CA location. We are looking for individuals who want to make a difference and are ready to start immediately.
Join a top-rated team where your voice matters. We pride ourselves on providing exceptional support to our clients and fostering a positive, inclusive work environment. If you are ready to kickstart your career in a dynamic call center environment, we want to hear from you today.
Why Choose Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- Weekend Flexibility: Enjoy your weekdays free with competitive weekend shift premiums.
- Comprehensive Benefits: Medical, dental, and vision insurance available.
- Career Growth: Clear pathways for advancement within the company.
Don't miss this opportunity to join a leading employer in the Central Valley. Apply now to secure your spot in our growing team!
Responsibilities
- Handle inbound and outbound customer calls with a focus on high-quality service and customer satisfaction.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Accurately enter and update customer information into the CRM database and call center software.
- Document all interactions and transactions in the company's system.
- Collaborate with team leads and other departments to ensure complex issues are resolved.
- Adhere to all compliance and quality assurance standards during every shift.
Qualifications
- High school diploma or GED equivalent required.
- Previous call center or customer service experience is preferred but not required (training provided).
- Must be available to work weekends (Friday through Sunday).
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and handle high call volumes.