Job Description
Are you a dedicated problem-solver looking for a flexible opportunity? Apex Support Solutions is hiring a Customer Service Representative for our exclusive weekend shift team. We offer a fully remote work environment for candidates based in the United States, specifically welcoming applicants from Texas and the broader US market.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive the assistance they need, exactly when they need it. We pride ourselves on a high-conversion, customer-first culture.
Responsibilities
- Handle Inbound/Outbound Calls: Resolve customer inquiries and issues efficiently during weekend shifts.
- Manage Customer Accounts: Update information and resolve discrepancies using our CRM system.
- Provide Technical Assistance: Troubleshoot basic product or service issues with patience and expertise.
- Documentation: Accurately record all interactions and resolutions in the ticketing system.
- Customer Retention: Upsell products and services where appropriate to improve customer lifetime value.
- Team Collaboration: Communicate effectively with peers and supervisors to ensure service continuity.
Qualifications
- High School Diploma: or equivalent work experience.
- Reliable Internet: High-speed internet connection is mandatory for remote work.
- Weekend Availability: Must be available to work Friday-Sunday or Saturday-Sunday shifts.
- Communication Skills: Exceptional verbal and written English skills.
- Computer Literacy: Proficiency in MS Office and CRM software (e.g., Zendesk, Salesforce).
- Time Management: Ability to multitask and prioritize high-volume ticket queues.